This Annex includes prescribed information which must be included by Registered Firms within a search report.
Important Consumer Protection Information
This search has been produced by [insert the firm's Name and Trading Name, postal address, phone number, fax number and e-mail address]
which is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code. The PCCB independently monitors
how registered search firms maintain compliance with the Code.
The Search Code:
provides protection for homebuyers, sellers, estate agents, conveyancers and mortgage lenders who rely on the information included in
property search reports undertaken by subscribers on residential and commercial property within the United Kingdom
sets out minimum standards which firms compiling and selling search reports have to meet
promotes the best practice and quality standards within the industry for the benefit of consumers and property professionals
enables consumers and property professionals to have confidence in firms which subscribe to the code, their products and services.
By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.
The Code's core principles
Firms which subscribe to the Search Code will:
Display the Code logo prominently on their search reports.
Act with integrity and carry out work with due skill, care and diligence.
At all times maintain adequate and appropriate insurance to protect consumers.
Conduct business in an honest, fair and professional manner.
Handle complaints speedily and fairly.
Ensure that all search services comply with the law, registration rules and standards.
Monitor their compliance with the Code.
If you have a query or complaint about your search, you should raise it directly with the search firm,
and if appropriate ask for any complaint to be considered under their formal internal complaints procedure.
If you remain dissatisfied with the firm’s final response, after your complaint has been formally considered,
or if the firm has exceeded the response timescales, you may refer your complaint for consideration under The
Property Ombudsman scheme (TPOs). The Ombudsman can award compensation of up to £5,000 to you if he finds that
you have suffered actual loss as a result of your search provider failing to keep to the Code.
Please note that all queries or complaints regarding your search should be directed to your search
provider in the first instance, not to TPOs or to the PCCB.
TPOs Contact Details:
The Property Ombudsman scheme
43-55 Milford Street,
Tel: 01722 333306
Fax: 01722 332296
You can get more information about the PCCB from www.propertycodes.org.uk.
PLEASE ASK YOUR SEARCH PROVIDER IF YOU WOULD LIKE A COPY OF THE SEARCH CODE