On 29 September 2006, the Search Code and
HIP Code were introduced delivering quality standards across both the property
search industry and Home Information Packs (HIPs) industries. The Property Codes Compliance Board (PCCB) has been established to
maintain a register of firms committed to operating within these new standards of practice and to independently monitor
compliance with the Codes. The PCCB will also encourage organisations to sign-up to the Codes to promote increased consumer
protection. For further information on HIPs and their role in the home buying and selling process,
including information on estate agents and conveyancers, the PCCB has developed a basic Consumer
Guide for buyers and sellers which you may find useful. This also contains links to further sources of information.
Click here to access the Guide.
The benefits to consumers of choosing a firm registered with the PCCB is that the firm is committed to delivering an agreed
standard of consumer service and has agreed to abide with the The Property Ombudsman scheme (TPOs)
that exists to provide consumers with appropriate redress in case of any unresolved complaint.
The benefits to firms of registering with the PCCB as a subscriber to the Code(s) are that it demonstrates commitment
to industry standards, best practice and consumer protection. Firms registered with the PCCB as subscribers to the Code(s)
are allowed to display the appropriate Code logos (below) to signify their commitment to the Code(s).
The benefits to firms of registering with the PCCB as a subscriber to the Code(s) are that it demonstrates
commitment to industry standards, best practice and consumer protection. Firms registered with the PCCB as
subscribers to the Code(s) are allowed to display the appropriate Code logos (below) to signify their
commitment to the Code(s).
Ever since the introduction of HIPs in 2007, the home buying and selling process has experienced a period of
change and therefore it is important that the Search Code and the HIP Code can be readily adapted to reflect
these changes and to incorporate improvements identified by the PCCB’s compliance regime. To achieve this,
both the Codes are regularly reviewed in consultation with stakeholders, consumer organisations and the Government.
This means aspects of the Codes and the Registration Rules can change in response to comments and feedback.
The sponsors are responsible for setting the standards included in the respective Codes, which will be
reviewed at regular intervals with key industry bodies to ensure best practice.
Any queries on the content of the Codes should be sent to the respective trade associations:
The Property Codes Compliance Board is responsible for registering firms wishing to subscribe
to the HIP Code and/or the Search Code and also for independently monitoring their compliance with the Code(s).
The PCCB seeks to ensure that the information published on its website is up to date and accurate. However, the
information on the website does not constitute legal or professional advice and the PCCB cannot accept any liability
for actions arising from its use nor be held responsible for the contents of any pages referenced by an external link.
Find out more about the PCCB >