Find out more about the PCCB... How to register your firm with the PCCB

On 29 September 2006, the Search Code and HIP Code were introduced delivering quality standards across both the property search industry and in Home Information Packs (HIPs). The Property Codes Compliance Board (PCCB) has been established to maintain a register of firms committed to operating within these new standards of practice and to independently monitor compliance with the Codes. The PCCB will also encourage organisations to sign-up to the Codes to promote increased consumer protection.

The benefits to consumers of choosing a firm registered with the PCCB is that the firm is committed to delivering an agreed standard of consumer service and has agreed to abide with the The Property Ombudsman scheme (TPOs) that exists to provide consumers with appropriate redress in case of any unresolved complaint.

The benefits to firms of registering with the PCCB as a subscriber to the Code(s) are that it demonstrates commitment to industry standards, best practice and consumer protection. Firms registered with the PCCB as subscribers to the Code(s) are allowed to display the appropriate Code logos (below) to signify their commitment to the Code(s).

The benefits to firms of registering with the PCCB as a subscriber to the Code(s) are that it demonstrates commitment to industry standards, best practice and consumer protection. Firms registered with the PCCB as subscribers to the Code(s) are allowed to display the appropriate Code logos (below) to signify their commitment to the Code(s).

Ever since the introduction of HIPs in 2007, the home buying and selling process has experienced a period of change and therefore it is important that the Search Code and the HIP Code can be readily adapted to reflect these changes and to incorporate improvements identified by the PCCB’s compliance regime. To achieve this, both the Codes are regularly reviewed in consultation with stakeholders, consumer organisations and the Government. This means aspects of the Codes and the Registration Rules can change in response to comments and feedback.

The sponsors are responsible for setting the standards included in the respective Codes, which will be reviewed at regular intervals with key industry bodies to ensure best practice. Any queries on the content of the Codes should be sent to the respective trade associations:

The Property Codes Compliance Board is responsible for registering firms wishing to subscribe to the HIP Code and/or the Search Code and also for independently monitoring their compliance with the Code(s).

The PCCB seeks to ensure that the information published on its website is up to date and accurate. However, the information on the website does not constitute legal or professional advice and the PCCB cannot accept any liability for actions arising from its use nor be held responsible for the contents of any pages referenced by an external link.

Find out more about the PCCB >

 

PCCB Finds Good Personal Search Standards
A recent PCCB compliance exercise has revealed good quality standards amongst personal searches and confirmed that they are just as reliable as Local Authority Searches.
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Check your HIP logo consumers and agents advised
The Property Codes Compliance Board (PCCB) has today published new advice to property professionals to ensure that industry due diligence procedures do not impose unnecessary costs to consumers. The advice comes amid concerns that consumers are being forced to pay for unnecessary double checks on HIPs and their contents.
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The Property Ombudsman scheme
adjudicates in disputes between consumers and companies registered with the PCCB.
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The Property Ombudsman